Q: I live outside of Tasmania;
how can I make a reservation?
A: The most effective way of making a reservation
is using the Rent-A-Bug Tasmania
booking request form. You can also book
by telephone, e-mail, fax or letter. Rent-A-Bug Tasmania requires
a deposit by credit card to guarantee the vehicle.
Q: Can I rent a truck, 4 wheel
drive or mini-van from Rent-A-Bug Car Rental
A: Special vehicles are available upon request. Please
click here to send an e-mail with your
request.
Q: How can I guarantee a certain
make and model of car?
A: Rent-A-Bug
Tasmania car hire will make every effort to supply the reserved
model of vehicle. However, it is impossible for us to guarantee that
a specific make and model will be provided. If the make/model of vehicle
that you booked is not available then the rental agent will supply
a suitable alternative from the same vehicle group classification
or from a larger group.
Q: What about a specific colour?
A: Requests for specific colours will be considered
but cannot be guaranteed.
Q: How can I cancel my reservation,
or change it once I get to Tasmania ?
A: Our policy regarding cancellations is that they
must be made by e-mail to Rent-A-Bug
Tasmania and we will not accept cancellations by telephone. Your
written cancellation request must be received within a minimum of
24 hours notice in advance of the start date of the rental.
Q: What
documentation do I need to provide when renting ?
A: A current driver's licence and credit card. Cards
accepted are VISA, Mastercard. EFTPOS facilities are also available.
Q: What
services do you offer at Tasmania airports?
A: Vehicle pick-up and drop off is available at Hobart
& Launceston Airports. Airports are serviced for all flights but
pre booking is required and a charge may apply.
Q: Can
I upgrade my vehicle once the rental period has commenced ?
A: Upgrades are available subject to availability.
Charges apply.
Q: Do you
charge cancellation fees ?
A: A cancellation fee, equal to deposit, will be
charged if reservation is cancelled within fourteen (14) days of booking.
Q: Can
my spouse and adult children also drive the vehicle ?
A: Extra drivers are possible subject to age and
licence conditions. Additional drivers who meet age and licence requirements
may drive the vehicle if nominated at time of renting and added to
rental agreement. Please refer to specific policy for further restrictions
and conditions of renting when making your reservation.
Q: What happens in case of breakdown
or accident ?
A: A statewide emergency road side assistance service
is available 24 hours per day.
Q: How
can I extend the rental period ?
A: Your rental period can be extended subject to
availability simply by calling or emailing Rent-A-Bug Car Rental.
Q: Do you
offer reduced rates for extended stays ?
A: The longer you rent, the lower the daily rate
will be.
Q: Do you
offer corporate rates ?
A: Corporate rates can be provided upon request by
producing your company letterhead.
Q: Do you
pay commission to travel agents ?
A: Generally yes, please e-mail,
phone or fax us with your request.
Q: Do I
need to return the vehicle full of fuel ?
A: Rental rates don't include the cost of fuel. All
cars are presented with a full tank of fuel and whilst it is not necessary
to return the car full of fuel you will be charged the cost of filling
the vehicle at the end of the rental period.
Q: What age must I be to rent a
car?
You must be 21 years of age to rent a car from Rent-A-Bug and must
have held a full drivers license for a minimum of two (2) years.
Click here
to contact Rent-A-Bug
